Frequently Asked Questions
Below, we have categorized the most frequently asked questions. If you cannot find the answer you are looking for, you can reach out to us through our Contact page.
Invitations and Organization
Can I organize a wedding or marriage ceremony at the residence?
It is not possible within the apartments, but it is possible in the ballroom located on the same premises. These events are managed by the Pullman Istanbul Wedding team.
Is there a hall available for small events like engagements or birthdays?
Yes. The Pullman Istanbul Invitation halls can be used for events ranging from thirty to five hundred people.
I am looking for a venue for a corporate congress or launch.
The 3,796 m² congress infrastructure on the premises is planned turnkey by Pullman Istanbul Organization.
Reservation
How can I make a reservation?
Select the date and number of people, choose your preferred option from the available choices, and confirm the reservation by entering your contact and billing information. After confirmation, your reservation summary will be sent to you via email.
Do I need an account to make a reservation?
No. You make your reservation without an account; your reservation summary and reservation number are sent to you by email.
How can I track my reservation?
Your reservation details are included in your confirmation email. You can check its status by contacting us with your reservation number at +90 554 579 06 43 or [email protected].
Can I cancel my reservation?
Cancellation and change conditions vary depending on the rate you selected and are specified in your reservation confirmation. You can reach us for your request via +90 554 579 06 43 or [email protected].
Payment
Which payment methods can I use?
The methods offered to you during the booking process are valid: credit/debit card, bank transfer/EFT, and any other defined options if available.
Are my card details stored?
No. Payment is processed through the secure infrastructure of a licensed payment institution; your card details are not stored by us.
Do I have to pay the full amount upfront?
The applicable payment option—whether full prepayment, deposit, or payment upon arrival—depends on the rate you choose and is clearly displayed during the booking process.
Are taxes included in the prices?
Displayed prices include taxes unless otherwise stated. The total amount to be paid, along with any additional service fees if applicable, is clearly shown in the booking summary.
Cancellation and Changes
Do I have a right of withdrawal?
Accommodation, food and beverage, and entertainment services for a specific date or period are excluded from the right of withdrawal under Article 15/1-(g) of the Regulation on Distance Contracts. Instead, the cancellation conditions of the rate you selected in your reservation apply.
Where can I see the cancellation conditions?
The cancellation and change conditions for each rate are displayed during the booking process and are also included in your confirmation email.
Can I change my dates?
Changes can be made depending on availability and the conditions of your rate; a price difference may apply for date changes. Simply let us know your request.
What happens if I cannot arrive on the scheduled date?
For reservations where the guest does not arrive without prior notice (no-show), the fee specified in your rate may be charged.
When is the refund processed?
The amount to be refunded according to the cancellation conditions will be returned using the same payment method within a maximum of 14 days.
Privacy and Personal Data
Are my personal details secure?
Yes. Your data is processed and protected under the Law No. 6698 on Protection of Personal Data (KVKK). See Privacy Policy and KVKK Information Notice.
How do I request the deletion of my records?
You can request the deletion of your records by sending your request to [email protected]. Records subject to legal retention obligations are stored in a limited manner until their retention period expires.
How do I stop receiving commercial communications?
You can unsubscribe with a single click via the link at the bottom of each communication or contact us directly.
How do I manage cookies?
You can change your preferences at any time using the "Cookie settings" button on the Cookie Policy page.
