Contact
We value your questions, requests, and complaints as Prime Istanbul Residences. You can reach us directly through the channels below; your messages will be answered in order during working hours.
Contact Channels
- Phone: +90 554 579 06 43
- WhatsApp: +90 554 579 06 43
- Email: [email protected]
- Address: Yenibosna Merkez, Zübeyde Hanım Cad. A No: 4A İç Kapı No: Z, Bahçelievler/İstanbul TR
- Website: https://primeistanbulresidences.com
Working Hours
| Monday – Friday | 09:00 – 18:00 |
| Saturday | 09:00 – 14:00 |
| Sunday and public holidays | Closed |
Messages sent outside working hours will be answered on the next business day.
Legal Identity Information (Imprint)
In accordance with Law No. 6563 on the Regulation of Electronic Commerce and the Electronic Commerce Regulation, our service provider information is as follows.
| Trade Name | ERSA İNŞAAT PROJE TURİZM SANAYİ VE TİCARET ANONİM ŞİRKETİ |
| Company Type | Joint Stock Company |
| Head Office Address | Yenibosna Merkez, Zübeyde Hanım Cad. A No: 4A İç Kapı No: Z, Bahçelievler / İstanbul |
| Tax Office | Yenibosna Vergi Dairesi |
| Tax Identification No | 3680247978 |
| MERSIS No | 0368024797800015 |
| Trade Registry No | 582310-0 |
| Year of Establishment | 2006 |
Where Should I Write for Which Topic?
- Order and delivery: Specify your order number at [email protected]
- Returns and exchanges: Follow the steps on the Cancellation, Return and Exchange Conditions page
- Your personal data (KVKK): KVKK Information Text — your applications will be finalized within 30 days
- Commercial communication subscription: You can cancel your subscription via the link in each message or by writing to us
- Press, collaboration and supply: [email protected]
Location
Your Right to Complaint and Appeal
As a consumer, in case of disputes, you may apply to the Consumer Arbitration Committees or Consumer Courts in your area depending on monetary limits. Contacting us before applying often speeds up the resolution.
Permission and Data Requests
If you do not wish to receive commercial electronic communications (e-mail, SMS, calls, WhatsApp), you can use the opt-out link within the message or write to the e-mail address above; your request will be processed within three business days at the latest.
Your applications regarding your personal data (information request, correction, deletion) are processed according to the procedure explained in the KVKK Information Text and concluded within 30 days at the latest.
If you have an account, you can also change your commercial communication preferences yourself from the Notification Preferences screen.
Contact Us
Contact us for reservations and information — our team will get back to you shortly.
